Flex Conference (Physical / Digital)

International Conference on Customer-Centric Digital Banking Models (ICCCDBM - 26)

29th - 30th July 2026, Putrajaya, Malaysia

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Call for Paper

The ICCCDBM provides a supportive platform for both experienced researchers and early-career academicians to present their work and gain recognition. The conference covers diverse topics such as Banking encouraging participation from emerging researchers and fostering academic growth.

Authors are invited to submit papers addressing, but not limited to, the following areas:

  • Customer experience in digital banking
  • Personalization strategies for banking services
  • Role of AI in customer engagement
  • Omni-channel banking experiences
  • Customer feedback and service improvement
  • Digital onboarding processes for customers
  • Impact of mobile apps on banking
  • Customer loyalty programs in digital banking
  • Data privacy concerns in customer interactions
  • Innovative payment solutions for customers
  • Customer education in digital finance
  • User interface design for banking apps
  • Social media engagement strategies
  • Customer segmentation in digital banking
  • Challenges of customer retention in banking
  • Future trends in customer-centric banking
  • Impact of fintech on customer expectations
  • Case studies of successful digital transformations
  • Customer service automation in banking
  • Building trust in digital banking relationships

Review & Publication

Submissions will be reviewed to ensure quality and relevance, with a focus on encouraging emerging research contributions. Accepted papers will be presented and considered for publication opportunities.

Registration

Early-career researchers are encouraged to register and present their work, gaining valuable feedback and academic exposure.

Publication

The conference provides opportunities for emerging researchers to publish their work in recognized platforms.

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Important Dates

Early Bird Registration :29th June 2026

Paper Submission Deadline :4th July 2026

Last Date of Registration : 14th July 2026

Date of Conference : 29th - 30th July 2026

Supporting Academic Continuity

APSTE ensures that research and publication processes continue without interruption in the current global situation. Participants can present their work through digital and integrated formats.

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