Flex Conference (Physical / Digital)

International Conference on Customer-Centric Logistics and Service Excellence (ICCCLSE - 27)

Call for Paper

The ICCCLSE provides a supportive platform for both experienced researchers and early-career academicians to present their work and gain recognition. The conference covers diverse topics such as Supply Chain, Logistics, Business encouraging participation from emerging researchers and fostering academic growth.

Authors are invited to submit papers addressing, but not limited to, the following areas:

  • Customer-centric logistics strategies
  • Impact of customer expectations on logistics
  • Sustainability in customer service logistics
  • Data analytics for customer insights
  • Challenges in meeting customer needs
  • Future trends in customer-centric logistics
  • Case studies on service excellence
  • Role of technology in customer service
  • Collaboration between logistics and marketing
  • Performance metrics for customer satisfaction
  • Impact of e-commerce on customer logistics
  • Innovations in customer service logistics
  • Risk management in customer logistics
  • Integration of feedback in logistics processes
  • Customer loyalty and logistics performance
  • Emerging trends in customer service
  • Training for customer service excellence
  • Regulatory challenges in customer logistics
  • Logistics efficiency and customer satisfaction
  • Impact of digital transformation on service

Review & Publication

Submissions will be reviewed to ensure quality and relevance, with a focus on encouraging emerging research contributions. Accepted papers will be presented and considered for publication opportunities.

Registration

Early-career researchers are encouraged to register and present their work, gaining valuable feedback and academic exposure.

Publication

The conference provides opportunities for emerging researchers to publish their work in recognized platforms.

Important Dates

Early Bird Registration :26th December 2026

Paper Submission Deadline :31st December 2026

Last Date of Registration : 10th January 2027

Date of Conference : 25th - 26th January 2027