Flex Conference (Physical / Digital)

International Conference on Customer Relationship Marketing and Management (ICCRMM - 27)

Call for Paper

The ICCRMM provides a supportive platform for both experienced researchers and early-career academicians to present their work and gain recognition. The conference covers diverse topics such as Marketing, Management, Human Resources, Business Ethics encouraging participation from emerging researchers and fostering academic growth.

Authors are invited to submit papers addressing, but not limited to, the following areas:

  • Customer relationship management strategies
  • Impact of technology on customer relationships
  • Personalization in customer relationship marketing
  • Customer loyalty programs and effectiveness
  • Data privacy in customer relationship management
  • Omnichannel strategies for customer engagement
  • Role of social media in customer relationships
  • Customer feedback and relationship management
  • Crisis management in customer relationships
  • Cultural differences in customer relationship strategies
  • Customer relationship management in e-commerce
  • Future trends in customer relationship marketing
  • Impact of AI on customer interactions
  • Customer experience and relationship building
  • Challenges in managing customer relationships
  • Customer segmentation strategies
  • Ethics in customer relationship marketing
  • Building trust in customer relationships
  • Measuring success in customer relationship management
  • Innovative tools for customer engagement

Review & Publication

Submissions will be reviewed to ensure quality and relevance, with a focus on encouraging emerging research contributions. Accepted papers will be presented and considered for publication opportunities.

Registration

Early-career researchers are encouraged to register and present their work, gaining valuable feedback and academic exposure.

Publication

The conference provides opportunities for emerging researchers to publish their work in recognized platforms.

Important Dates

Early Bird Registration :10th February 2027

Paper Submission Deadline :15th February 2027

Last Date of Registration : 25th February 2027

Date of Conference : 12th - 13th March 2027